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        "response": "Thank you for sharing your feedback and are happy to know that professionalism and politeness stood out to you!",
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        "response": "Thank you so much for taking the time to leave us a review! We are delighted to hear that Rick provided you with professional and efficient service. We'll be sure to pass along your kind words to him!",
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        "response": "Thank you for taking the time to share your feedback!\n\nA broken AC is never convenient, so we are glad we could respond quickly to get your system up and running again. We take great pride in going beyond just a quick fix by empowering our customers with tips to keep their systems healthy, so it\u2019s wonderful to hear that our technician hit the mark.\n\nWe truly appreciate your business and look forward to serving you again in the future!",
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        "response": "Thanks so much for the 5 stars! \u2b50\u2b50\u2b50\u2b50\u2b50 We truly appreciate your business and are so glad we could help. See you next time!",
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        "response": "Thank you so much for the 5-star review! We're thrilled to hear you had such a great experience with us. Your support means the world to our team, and we look forward to serving you again in the future!",
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        "comments": "Richard came to perform maintenance on our air conditioning. He was quick and efficient. He left a filter for our furnace since we had already changed it.\nHe was very friendly! Good job Richard!!\ud83d\ude01",
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        "response": "Thank you so much for the fantastic review! \ud83d\ude03\n\nWe\u2019re thrilled to hear that Richard took great care of your AC maintenance quickly and efficiently. Leaving that extra furnace filter behind for next time is just the kind of thoughtful touch Richard is known for!\n\nWe\u2019ll be sure to pass along your shoutout to him\u2014it will definitely make his day. Thanks for trusting us with your home's comfort!",
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        "response": "Thank you for recognizing Chris and Cory's professionalism and care. We appreciate your feedback on the installation and the condition of your home.",
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        "response": "Thank you for sharing your feedback with us. We completely understand how stressful it is to deal with a heating issue, especially when anticipating extreme weather.\n\nWe want to assure you that our technician was following a strict safety policy. Automatic vent dampers prevent hazardous combustion gases, like carbon monoxide, from entering your living space. Bypassing this safety device creates a severe safety risk, which is why our team is trained never to leave a bypassed system operational.\n\nThat said, we completely understand your frustration with the wait time for parts and the stress of the situation. We always want to ensure our customers are safe and warm. Please feel free to reach out to our office directly at so we can discuss your situation further and ensure your permanent repair is handled as quickly as possible",
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        "response": "Thank you for the review! We're glad we could get your mini-split maintained on time and efficiently. We appreciate your business!",
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        "comments": "Luke and Brody were friendly and worked as quickly as they could to install a new furnace and tie in to ac unit, a job that from my perspective required skill and knowledge. Thank you!",
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        "response": "We\u2019re glad to hear our technician provided thorough and friendly service. We appreciate your feedback!",
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        "comments": "Chris L. Installed my heating system in a timely manner.  He was an efficient worker and answered all my questions.  I highly recommend Chris L and Luke G for the professional service and effectiveness they exhibited.   Big Horn Heating and Cooling is  better company for having such dedicated workers.",
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        "reviewDate": "Jun 16, 2026",
        "response": "Thank you so much for the fantastic review! We are incredibly proud of Chris and Luke for delivering the efficient, professional service we strive for every day. Hearing that they took the time to answer all your questions and left you with a great impression means the world to us. We\u2019ll be sure to pass along your kind words to both of them. Thanks for choosing Big Horn Heating and Cooling!",
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        "comments": "Jeremy and David did a great job thanks guys for fixing my HVAC",
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        "response": "Thank you Devin for your review!",
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        "response": "Thank you for the five-star feedback! We\u2019re so glad to hear Chris provided such professional and knowledgeable service. We pride ourselves on our expertise, and I\u2019ll be sure to pass your kind words along to him",
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        "response": "Kudos to our team! Thank you for the feedback!",
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        "response": "Thank you so much for the high recommendation! We truly believe in seeing every job through to the end, no matter how complex it gets. We\u2019re so glad we could find a solution for you, and we appreciate you recognizing the extra effort our team put in. We're always here to help",
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        "response": "Thanks so much for the 5-star shout-out! We\u2019re glad we could help and look forward to serving you again in the future.",
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        "response": "Thank you so much for the feedback! We believe that keeping our customers informed is just as important as the repair itself. We\u2019re glad we could get to you quickly and explain the process along the way. Thanks for choosing Big Horn!",
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        "response": "Thank you for the review Tim!",
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        "response": "Thank you, Randy. I am happy to hear that we were able to come early. I will also pass on your great review to Joe. ",
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