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        "comments": "Rodolfo.  He took a lot of time and made sure everything was perfect.  Thank you Rodolfo",
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        "response": "Thank you for the kind review and for choosing Royal Total Home Services. We are glad to hear that Rodolfo took the time to make sure everything was done perfectly during your service visit. Our team takes pride in delivering thorough, professional plumbing, heating, and HVAC service. We appreciate your trust and will be sure to pass along your thanks to Rodolfo. We look forward to helping you again in the future.",
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        "response": "Thank you for taking the time to share such a thoughtful review and for choosing Royal Total Home Services. We are glad to hear that your water heater replacement was handled quickly and smoothly while working around your schedule.\n\nIt is great to know that the process, options, pricing, and long term maintenance were explained clearly and without pressure. Our team believes homeowners should feel confident and informed when making decisions about their plumbing systems. We are also glad to hear that the installation work was professional and that your home was treated with care throughout the project.\n\nProviding responsive, honest, and thorough plumbing service is exactly what we strive for every day. We truly appreciate your trust and your recommendation, and we look forward to helping you again in the future.",
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        "response": "Thank you for the wonderful review and for choosing Royal Total Home Services. We are glad to hear that you love working with our team and that you continue to receive quick, dependable service whenever you need us. Providing responsive, professional plumbing, heating, and HVAC care is always our goal. We truly appreciate your trust and look forward to helping you again in the future.",
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        "response": "Thank you for the great review and for choosing Royal Total Home Services. We are glad to hear that James and Kaiden provided friendly, knowledgeable service and delivered quality work in a timely manner. Our team takes pride in delivering dependable plumbing, heating, and HVAC service. We appreciate your trust and look forward to helping you again in the future.",
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        "comments": "Landon was very knowledgeable and a lot of help",
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        "response": "Thank you for the kind review and for choosing Royal Total Home Services. We are glad to hear that Landon was knowledgeable and helpful during your service visit. Our team takes pride in providing professional plumbing, heating, and HVAC service with clear guidance and support. We appreciate your trust and look forward to helping you again in the future.",
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        "response": "Thank you for your loyalty and for choosing Royal Total Home Services over the past three years. We are glad to hear that you have been happy working with our team. Providing dependable plumbing, heating, and HVAC service and building long term relationships with our customers is very important to us. We truly appreciate your trust and look forward to continuing to serve your home in the future.",
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        "comments": "Ty was very professional and answered all my questions.",
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        "response": "Thank you for your feedback! It's wonderful to hear that Ty provided you with professional service and addressed all your questions. We appreciate your support!",
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        "comments": "Rodolfo came and inspected my furnace and drained the water heater. He was quick, polite and answered questions I had about the service and status of my homes equipment. Royal has been good to me my home and family for years.",
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        "response": "Thank you for the wonderful review and for your continued trust in Royal Total Home Services. We are glad to hear that Rodolfo provided quick, polite service while inspecting your furnace and draining your water heater, and that he took the time to answer your questions. It means a lot to know Royal has been good to you and your family over the years. We truly appreciate your loyalty and look forward to serving your home for many years to come.",
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        "response": "Thank you for the great review and for choosing Royal Total Home Services. We are glad to hear that Colton was professional and took the time to explain everything in a clear, easy to understand way. Helping homeowners feel confident in their options and decisions is very important to our team. We appreciate your trust and look forward to helping you again with your plumbing, heating, and HVAC needs in the future.",
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        "response": "Thank you for the wonderful review and for choosing Royal Total Home Services. We are glad to hear that Rodolfo M. was fantastic and so helpful during your service visit. Our team takes pride in delivering professional plumbing, heating, and HVAC service with excellent customer care. We truly appreciate your recommendation and look forward to helping you again in the future.",
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        "comments": "Ty properly diagnosed my furnace after another service had ghosted me after giving a partial diagnosis. He even showed me on his camera what had happened to the inside of my furnace. I ended up needing a new furnace which wasn't surprising since it was 19 years old. Ty had me set up with an replacement appointment the next day and waived the original service fee. 10\/10 service",
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        "response": "Thank you for the amazing review and for choosing Royal Total Home Services. We are glad to hear that Ty was able to properly diagnose your furnace issue and take the time to show you exactly what was happening inside the system. Clear communication and transparency are very important to our team.\n\nHelping you get scheduled quickly for a furnace replacement and taking care of the original service fee reflects our commitment to doing what is right for our customers. We truly appreciate your trust and your 10 out of 10 recommendation. We look forward to continuing to serve your heating and HVAC needs.",
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        "response": "Thank you for the incredible review and for choosing Royal Total Home Services. We are glad to hear that Ty arrived promptly and provided thorough, knowledgeable service while getting your AC unit back on track. Fast response times and clear communication are very important to our team, and it means a lot to know we stood out for you once again.\n\nWe truly appreciate your kind words about our customer service and technicians. Thank you for your continued trust, and we look forward to helping you with your plumbing, heating, and HVAC needs anytime you need us.",
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        "response": "Thank you for the great review and for choosing Royal Total Home Services. We are glad to hear that Ty and Landon provided thorough, knowledgeable service and that Royal has consistently met your plumbing and heating needs. We truly appreciate your trust and kind words, and we look forward to helping you again in the future.",
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        "response": "Thank you for the great review and for choosing Royal Total Home Services. We are glad to hear that Rodolfo provided awesome service during your visit. Our team takes pride in delivering professional plumbing, heating, and HVAC service, and we appreciate your trust. We look forward to helping you again in the future.",
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        "comments": "Colton was awesome! He diagnosed the issue with my water softener and worked to get the parts replaced under warranty.",
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        "response": "Thank you for the wonderful review and for choosing Royal Total Home Services. We are glad to hear that James once again did a fantastic job on your annual furnace tune up. Providing professional, high quality plumbing, heating, and HVAC service is always our goal, and we truly appreciate your continued trust. We look forward to serving you again in the future.",
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        "response": "Thank you for the excellent rating! We appreciate your support and hope you had a positive experience with us.",
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        "response": "Thank you for the wonderful review and for choosing Royal Total Home Services. We are glad to hear that you were happy with the quality of the work, the cleanliness of the job site, and the professionalism of our team. Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to serving you again in the future.",
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        "response": "Thank you for the great review and for choosing Royal Total Home Services. We are glad to hear that Thai provided quick, efficient service and was helpful in answering your questions. Our team takes pride in delivering professional plumbing, heating, and HVAC service with excellent customer care. We appreciate your trust and look forward to helping you again in the future.",
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        "response": "Thank you for your feedback, Marci! We appreciate your support and are glad you had a great experience with our service.",
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        "comments": "\ud83d\udc4d\ud83c\udffc\ud83d\udc4d\ud83c\udffc\ud83d\udc4d\ud83c\udffc\ud83d\udc4d\ud83c\udffc\ud83d\udc4d\ud83c\udffc I was extremely happy with James' work today 3-27-25!! He is very professional & congenial. Both guys together make a great team! Yes, please tip him for me!\n\nNice guy. Both of the workers were. He was very hard working for a straight 11 hours!! And he was really easy to work with. And NATHAN (your Area Manager) IS \ud83d\ude0e !!!  He replaced a non-working Control Board today, 9-25-23. He really knows his job!!! You have a professional Royal crew to be proud of. I highly recommend your company!!\n\nJames was here today Jan 7, 2026, along with Arturo. I especially asked for James so was really glad to welcome him (& Arturo). They did a thorough  servicing of my furnace & humidifier, changed my filter & gave me suggestions I could have done. But I won't do.  James even noticed a pipe connected to the cold water instead of hot water pipe. That took an extra hour to cut & connect properly. Once again, James proved to be an absolute professional, even going above & beyond, climbing in & out & behind tight places & making sure everything was right. They were here 2 hours. If I stay with Royal, I want no other lead pro. James is the best installer\/repairman Royal has. 5*****. This was is good way to start the year. And there was no charge for this service. I could not be happier. I sent them off with cherry chocolates & they had big smiles!",
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        "response": "Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your continued trust in Royal Total Home Services.\n\nWe are glad to hear that James and Arturo provided thorough, professional service and took the extra time needed to ensure everything was done correctly. Attention to detail, clear communication, and doing what is right for the customer are values our team takes seriously. It is also great to hear your kind words about Nathan and the leadership and support he provides in the field.\n\nOur technicians work hard to deliver dependable plumbing, heating, and HVAC service, even when the job requires extra effort or time. Feedback like yours means a great deal to our entire team and motivates us to continue providing high quality service.\n\nThank you for your recommendation and for being part of the Royal family. We look forward to serving you again whenever you need us.",
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        "response": "Thank you for taking the time to leave a review and for choosing Royal Total Home Services. We are glad to hear that Rodolfo provided thorough service and took care to leave your home clean and respected. Our team takes pride in delivering professional plumbing and HVAC service with attention to detail. We truly appreciate your trust and look forward to helping you again in the future.",
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        "response": "Thank you for the review. We\u2019re glad to hear the service was polite, professional, and clearly explained. At Royal Total Home Services, we focus on honest communication and making sure homeowners understand what\u2019s going on with their plumbing or HVAC system. We appreciate your trust and are happy to help anytime.",
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        "comments": "Rodolfo taught me how to set my thermostat. Also gave me good tips.",
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        "response": "Thank you for the review. We\u2019re glad you received helpful guidance on using your thermostat and practical tips to get the most out of your HVAC system. At Royal Total Home Services, we believe great service includes education so homeowners feel confident managing their comfort. We appreciate your trust and are here anytime you need help.",
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        "response": "Thank you for the review. We\u2019re glad to hear the issue was identified efficiently and that the service was friendly and understanding. At Royal Total Home Services, we focus on clear communication and reliable plumbing and HVAC solutions you can trust. We appreciate your support and are always here to help.",
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        "response": "Thank you for your kind words, Elizabeth! We're glad to hear that Rodolfo provided you with great service. Your satisfaction means a lot to us!",
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        "response": "Thank you for the review. We\u2019re glad we could be there when you needed help and make the situation easier and less stressful. At Royal Total Home Services, we take pride in providing reliable, respectful plumbing and HVAC service you can trust. We appreciate your confidence in our team and are always here if you need us again.",
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        "response": "Thank you for taking the time to share such a detailed and meaningful review. We are truly grateful for your trust and loyalty. Situations like a home flood can be overwhelming, especially after hours, and we are glad our team was able to respond quickly, help with cleanup, and resolve the issue thoroughly.\n\nAt Royal Total Home Services, our goal is not just to fix the immediate problem but to help homeowners understand their plumbing systems and feel confident preventing future issues. We appreciate you highlighting the education, care, and follow through you received, along with the additional steps taken to ensure everything in your home was operating safely and correctly.\n\nYour kind words about our team and our commitment to long term customer relationships mean a great deal to us. Thank you again for choosing Royal Total Home Services for your plumbing and home service needs. We are always here when you need us.",
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        "response": "Thank you for the review. We're glad to hear your service was handled with friendliness and expertise. At Royal Total Home Services, we aim to provide a comfortable and informative experience every time. We appreciate your trust!",
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        "response": "Thank you for taking the time to leave such a thoughtful review and for choosing Royal Total Home Services. We are glad to hear that Colton went above and beyond while servicing your tankless water heater and took the time to explain your water softener concerns clearly. Our technicians believe in educating homeowners and providing professional plumbing service so you can make confident decisions for your home. We truly appreciate your trust and look forward to helping you again in the future.",
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        "response": "Thank you for the 5-star rating! We appreciate your support and look forward to continuing to provide excellent service.",
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        "comments": "Landon is a knowledgeable and friendly technician who was able to answer my questions and concerns. He came to my residence as soon as possible during after hours and resolved our issue quickly. Thank you!",
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        "response": "Thank you for the review. We\u2019re glad to hear your issue was handled quickly, even after hours, and that all of your questions were answered clearly. Providing responsive, knowledgeable HVAC service when it matters most is something we take pride in at Royal Total Home Services. We appreciate your trust and are always here to help.",
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        "comments": "Bryton came out & fixed my parent\u2019s thermostat & was great! Professional & went above and beyond to help them out. Always pleased with royal & how they take care of their customer's.",
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        "response": "Thank you for the kind review. We\u2019re glad to hear the thermostat issue was resolved and that your parents were taken care of with professionalism and extra attention. At Royal Total Home Services, looking out for our customers and their families is just as important as the work itself. We truly appreciate your continued trust and are always here for your heating, cooling, and plumbing needs.",
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        "comments": "Rodolfo was great! Very helpful.",
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        "reviewDate": "Dec 23, 2025",
        "response": "Thank you for the review. We\u2019re glad to hear your service was helpful and went smoothly. At Royal Total Home Services, we focus on dependable HVAC and plumbing service with clear communication and great customer care. We appreciate your trust and look forward to helping again.",
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        "rating": 5,
        "comments": "Very knowledgeable about what would work best for me. Thanks Colton",
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        "response": "Thanks for the great feedback! We're glad Colton was able to provide expert guidance and help you find the best solution for your home. At Royal Plumbing, Heating & Air, we\u2019re committed to personalized service and knowledgeable care across the Wasatch Front. Let us know if we can help again!",
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        "response": "Thank you for the review. We\u2019re glad to hear you received knowledgeable, high quality service. At Royal Total Home Services, we focus on reliable HVAC and plumbing solutions with clear communication and great customer care. We appreciate your trust and support.",
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        "response": "Thank you for the great review. We\u2019re happy to hear you had a positive experience with your HVAC installations, whole house water filtration system, gas line, and tankless water heater. Providing professional service and clear guidance every step of the way is something we take pride in at Royal Total Home Services. We truly appreciate your recommendation and your trust in our team for your home comfort and plumbing needs.",
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        "response": "Thank you for the thoughtful review. We\u2019re glad to hear the visit was honest, upfront, and helpful, and it means a lot to know your family felt comfortable during the service. Creating a friendly, respectful experience in your home is just as important to us as the plumbing or HVAC work itself. At Royal Total Home Services, building trust and long term relationships is why customers continue to choose us. We truly appreciate your loyalty and support.",
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        "response": "Thank you for the review. We\u2019re glad to hear your furnace tune up was completed thoroughly and that the visit was friendly and professional. At Royal Total Home Services, we focus on detailed HVAC maintenance to keep systems running safely and efficiently. We appreciate your trust and look forward to helping again in the future.",
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        "response": "Thank you for the great review. We\u2019re glad to hear the issue was diagnosed quickly and handled with honesty and care. Providing straightforward HVAC service without pressure is something we value at Royal Total Home Services. We appreciate your trust and look forward to helping you again whenever you need us.",
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        "response": "Thank you for the review. We\u2019re glad to hear you had such a positive experience and that everything was explained clearly, both for the work completed and the available service options. Helping customers understand their systems and plan confidently is something we value at Royal Total Home Services. We appreciate your trust and support.",
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        "response": "Thank you for the review. We\u2019re glad to hear your appointment was on time and that your questions were answered clearly. Offering thoughtful recommendations and helping homeowners plan ahead is something we value at Royal Total Home Services. We appreciate your trust and are here whenever you need us.",
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        "response": "Royal Plumbing, Heating, & Air would like to personally thank you for the 5-star review.",
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        "response": "Thank you for the review. We're glad to hear your service was handled politely and professionally. At Royal Total Home Services, we appreciate your trust and are always here when you need us!",
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        "response": "Thank you for the review. We're glad to hear everything went well and that you were happy with the service. At Royal Total Home Services, we appreciate your trust and are always here when you need us!",
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        "response": "Thank you for the thoughtful review. We're glad to hear your service visit was thorough and punctual, and that everything was explained clearly along the way. Taking the time to walk you through the work and answer questions is an important part of how we serve our customers at Royal Total Home Services. We appreciate your trust and look forward to providing any additional information you need!",
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        "comments": "I was very satisfied with my annual service. Rodolfo was friendly and took his time to check over everything in my system including CO concentrations. Would recommend Royal \ud83d\udc4d",
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        "response": "Thank you for the review. We're glad to hear your annual service went well and that everything was checked thoroughly, including CO levels. Friendly, detailed care is something we take pride in at Royal Total Home Services. We appreciate your recommendation and your trust in our team!",
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        "comments": "I saw their ad for water heater flush and check out our furnace. Two guys showed up and we ended up purchasing a new furnace. Actually we really needed it. Within a few days the new unit was installed and we couldn't be happier. We had a severe dust issue and the old furnace was 20 years old, We recommend them highly.",
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        "response": "Thank you for the review. We're glad to hear your issue was resolved quickly and that all your questions were answered clearly. At Royal Total Home Services, we appreciate your trust and are always here if you need anything in the future!",
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        "comments": "Incredibly quick response by Royal. Jonah was kind, careful, and deeply experienced. He was able to determine and fix the issue with our hot water in a single visit. He dedicated a few hours to fixing a tough issue and we couldn\u2019t be happier with the result! Thank you!",
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        "response": "Thank you for the review. We're glad to hear you had a positive experience and received great customer service. At Royal Total Home Services, we appreciate your trust and are always here when you need us!",
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        "comments": "Jake and Taylor sold me on a furnace \/ac replacement after discovering a crack in my 11 year old Coleman furnace. James and Arturo did great work THE VERY NEXT DAY! Talk about a quick install, wow. They were friendly, honest efficient and NICE. Good for you to have good guys on your staff.",
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        "response": "Thank you for taking the time to share such a thoughtful and detailed review. We are truly grateful for your trust, especially during a stressful situation with your furnace acting up right before a snowstorm. It means a great deal to know our team was able to respond quickly, provide clear guidance on the issues, and help you find a solution that matched your needs and budget.\n\nWe are also very glad to hear your installation day went so well. Arriving on time, working efficiently, protecting your home, and being mindful of your pets are all things we take seriously. It is wonderful to know the team delivered the kind of service every homeowner hopes for. Having your home warmed back up, your new equipment installed, and everything cleaned up so thoroughly by the end of the day is exactly the standard we work hard to uphold.\n\nYour comments about restoring your faith in service mean more than you know. Thank you again for the recommendation and for choosing Royal Total Home Services. We are always here when you need us.",
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        "comments": "He seemed very knowledgeable and was able to find problem with my water softener right away",
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        "response": "Thank you for the review. We're glad to hear the issue with your water softener was identified quickly and handled with solid expertise. At Royal Total Home Services, we work hard to make troubleshooting simple and stress free. We appreciate your trust!",
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        "response": "Thank you for the review. We're glad to hear your furnace tune up went well and that everything was handled with care. At Royal Total Home Services, we appreciate your trust and are always here to help keep your home comfortable!",
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        "comments": "Ty was very professional.  Took his time checking everything out.  A very nice and polite man. It",
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        "reviewDate": "Nov 17, 2025",
        "response": "Thank you for the review. We're glad to hear your service visit was handled with helpful and knowledgeable care. At Royal Total Home Services, we aim to make every appointment a smooth and positive experience. We appreciate your trust!",
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        "comments": "Rodolfo was great. Explained well. Worked quickly on my HVAC system tune-up.",
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        "response": "Thank you for your fantastic review, Holly! We're delighted to hear that Rodolfo provided great service and made the HVAC system tune-up smooth for you. Your satisfaction is important to us, and we appreciate your feedback!",
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        "response": "Thank you for taking the time to share such a detailed and thoughtful review. It is wonderful to hear that your new high-efficiency boiler and tankless water heater installation went smoothly and that the quality of the workmanship and components impressed you. We take pride in using reliable, high performance equipment and providing solutions that are built to last, so your comments truly mean a lot!\n\nThank you again for choosing Royal Total Home Services and for recommending us. We are grateful for your trust and look forward to supporting your home for many years to come.",
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        "comments": "On time and at the price quoted. Ty was very friendly and helpful!",
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        "response": "Thank you for the review. We're glad to hear your service was completed on schedule and at the price you were quoted. Friendly, transparent service is exactly what we strive to deliver at Royal Total Home Services. We appreciate your trust and are happy to know you had a great experience.",
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        "rating": 5,
        "comments": "Landen did a great job servicing our furnace.  He also gave us a good recommendation on a new water heater.  He was very thorough and knowledgeable.",
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        "response": "Thank you for the review. We're glad to hear your furnace service went well and that you received clear, knowledgeable recommendations for your water heater. Providing thorough, honest guidance is something we value highly at Royal Total Home Services. We appreciate your trust and look forward to helping again in the future.",
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        "comments": "Devin was very professional and worked hard to get the job done in a very short timeframe. He explained the problem and worked with me to get to a good solution. Highly recommend.\n\nWhen I needed to add an additional emergency shutoff valve Jadyn was able to come out and turn a tricky situation due to the layout of the house, into a workable solution, and Royal plumbing was very flexible in working through things.\n\nFinally, Rodolfo came out on a Sunday to perform a quick fix to my heater, and solved the problem immediately. They always provide lots of professional photos and track record of work.\nThanks guys!",
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        "reviewDate": "Nov 09, 2025",
        "response": "Thank you for the detailed review. We\u2019re happy to hear your experience with multiple members of our team was positive and that each visit was handled with professionalism and care. It\u2019s great to know the work was completed efficiently, solutions were clearly explained, and that our flexibility helped accommodate your home\u2019s setup.\n\nWe also appreciate your recognition of the extra steps our team takes, like providing photos and detailed records of every job. At Royal Total Home Services, we believe communication, transparency, and quality workmanship make all the difference. Thank you for your trust and continued support.",
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        "comments": "Royal HVAC and Landon were the epitome of professionalism and customer service. Landon clearly explained everything he did and what concerns were noted. I have never had a more positive experience with an HVAC company as I did with Royal HVAC. Outstanding!\n\n6\/6\/2025 - Colton, Colby and Jaxen installed a tankless water heater and garage sink. My experiences with Royal HVAC and plumbing over several years has been so positive. From their polite and responsive office staff to their qualified technicians who are on time, communicate very well, and clean up when they\u2019re done. Very professional and courteous. Their work is top-notch. I have not had a negative experience with this company at all, and I have used them for several different jobs. Outstanding once again!",
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        "response": "Thank you for the review. We're glad to hear your questions were answered clearly and that the experience was a pleasant one. At Royal Total Home Services, we always aim to provide friendly, helpful service and make sure our customers feel supported. We appreciate your trust!",
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        "response": "Thank you for taking the time to leave a review. We're happy to hear your service was completed quickly and professionally, and that everything was communicated clearly along the way. At Royal, we take pride in providing trustworthy recommendations and quality workmanship. We appreciate your support and recommendation, and we\u2019re here whenever you need us.",
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        "response": "Thank you for sharing your experience Kirk! We\u2019re glad our team was able to accommodate your scheduling needs and that your service visit was handled thoroughly and with care. Providing flexible, helpful support is something we take pride in at Royal Total Home Services. We appreciate your trust and look forward to assisting you again in the future.",
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        "response": "Thank you for the review. We're happy to hear your new system installation went smoothly and that everything was explained clearly. Providing professional, detailed service and making sure customers understand their systems is a priority at Royal Total Home Services. We appreciate your trust and are glad you\u2019re enjoying your new setup!",
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        "response": "Thank you for the review. We're happy to hear your humidifier installation went smoothly and that everything was handled with professionalism and care. At Royal Total Home Services, we take pride in being courteous, knowledgeable, and respectful in every home we visit. We appreciate your trust and look forward to helping again in the future.",
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        "response": "Thank you for being such a loyal customer and for the thoughtful review. We\u2019re grateful to hear that you\u2019ve had consistently great experiences with Royal Total Home Services over the years. Our team takes pride in providing knowledgeable technicians, transparent pricing, and honest recommendations so you always know exactly what to expect. We truly appreciate your continued trust and support!",
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        "response": "Thank you for the review. We\u2019re glad to hear your experience was positive and that you received helpful, professional care from start to finish. At Royal Total Home Services, we focus on providing honest service and dependable solutions so our customers always feel confident choosing us. We appreciate your trust and look forward to helping with any future repairs or maintenance needs.",
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        "response": "Thank you for your wonderful review, Richetta! We\u2019re delighted to hear that Rodolfo was able to resolve your heating issue and that you're happy with the results. Your kind words mean a lot to us. Wishing you all the best!",
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        "response": "Thank you for sharing your experience. We\u2019re really glad everything went well and that you felt supported throughout the visit. It\u2019s always great to hear when our team can provide helpful insight and make the process smooth from start to finish. We appreciate you choosing Royal Total Home Services and look forward to helping again when you need us.",
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        "response": "Thank you for the review! We're glad to hear your service went smoothly and that everything was explained clearly. At Royal Total Home Services, we take pride in having knowledgeable and helpful team members who make sure every customer feels confident and well cared for. We appreciate your trust!",
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        "response": "Thank you for the review! We're glad to hear your experience was positive and that the service was handled with professionalism and care. Going above and beyond to address all your concerns is exactly what we strive for at Royal Total Home Services. We appreciate your trust and look forward to helping again in the future!",
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        "response": "Thank you for the kind words! We\u2019re glad to know you had a great service experience. At Royal Total Home Services, our goal is to make every visit smooth, professional, and stress-free. We appreciate your trust and look forward to helping you again whenever you need us!",
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        "response": "Thank you for the wonderful feedback, Merida! It\u2019s fantastic to hear that Landon provided you with professional and polite service while addressing all your concerns. We\u2019re glad you appreciated the quick response to your appointment. Your satisfaction means a lot to us!",
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        "response": "Thank you for the detailed review! We\u2019re glad to hear everything was handled with professionalism and courtesy. Identifying major issues and backing them up with video is an important part of making sure you have the full picture, and we\u2019re happy the options were explained clearly without any pressure. At Royal Total Home Services, we focus on honest communication and solutions that fit your needs. We truly appreciate your recommendation!",
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        "response": "Thank you for the kind review! We\u2019re glad to hear your equipment was serviced thoroughly and left in excellent condition. Professionalism and cleanliness are top priorities at Royal Total Home Services, and it\u2019s great to know your experience reflected that. We appreciate your trust!",
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        "comments": "Had a great experience  .cheaper rates  and we're honest  with what we promised Christine was easy to talk to on the phone",
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        "response": "Thank you for the review! We\u2019re glad to hear everything went smoothly, that you felt the pricing was fair, and that our team delivered on what was promised. It\u2019s also wonderful to know Christine made the process easy and pleasant from the first call. At Royal Total Home Services, honesty and clear communication are always a priority. We appreciate your trust!",
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        "response": "Thank you for the review! We\u2019re glad to hear the service was completed quickly, efficiently, and with the professionalism you deserve. At Royal Total Home Services, our goal is to combine knowledge, courtesy, and reliable workmanship on every visit. We appreciate your trust and support!",
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        "comments": "I can\u2019t say enough good things about Royal Plumbing Heating and Air. I\u2019ve had several services done by them, and every single time has been outstanding. Phil has been to every service at my home and is absolutely spectacular\u2014professional, knowledgeable, and reliable.\nThis time around I had the pleasure of meeting Jonah, and he didn\u2019t disappoint. He was incredibly kind and friendly, and we even had a fun conversation about dachshunds (turns out we\u2019re both fans!). What really stood out was how far above and beyond he went. While they were there, I happened to be fixing my daughter\u2019s bed. Without hesitation, they offered to help. When I mentioned I needed duct tape, they didn\u2019t just shrug it off\u2014they actually went out, bought some, and brought it back to me. That\u2019s not just service, that\u2019s exceptional care.\nRoyal Plumbing Heating and Air doesn\u2019t just fix things\u2014they treat you like family. Professional, personable, and genuinely thoughtful. I\u2019ll continue calling them every single time I need service, and I highly recommend them to anyone looking for a company that truly goes the extra mile.",
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        "reviewDate": "Sep 25, 2025",
        "response": "Thank you for taking the time to share such a detailed review. It is wonderful to hear that your experiences with Royal Total Home Services have consistently met your expectations. We are pleased that Phil\u2019s professionalism and reliability have earned your confidence and that Jonah demonstrated the same level of care and dedication during his visit.\n\nWe especially appreciate your recognition of the team\u2019s willingness to go above and beyond, from providing thorough service to assisting with unexpected needs in your home. Moments like these reflect our commitment to treating every customer with respect and genuine care.\n\nYour continued trust and recommendation mean a great deal to us. We look forward to supporting your home\u2019s plumbing, heating, and cooling needs with the same professionalism and attention to detail you have come to expect.",
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        "comments": "Rodolfo was absolutely amazing.  He helped us out so much. We really enjoyed him.",
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        "reviewDate": "Sep 25, 2025",
        "response": "Thank you for the kind words! We're glad Rodolfo was able to provide such a positive experience and take good care of your service. At Royal Total Home Services, we\u2019re committed to being friendly, skilled, and helpful every step of the way. We appreciate your trust!",
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        "comments": "Ty was very friendly and knowledgeable. He explained all that he did and took many pictures to actually show me what he had done and the condition of my furnace.  Great experience, highly recommended Landon.",
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        "response": "Thank you for your wonderful feedback, Dennis! We're delighted to hear that Landon made such a positive impression with his friendliness and expertise. It\u2019s great to know he took the time to explain everything and provide visual updates on your furnace. Your recommendation means a lot to us!",
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        "comments": "Wonderful service. Repeat customer. Very skilled and knowledgeable service technicians. Fast and professional. Highly recommended. Colton served me this time.",
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        "reviewDate": "Sep 24, 2025",
        "response": "Thank you for sharing your experience! We\u2019re glad to hear you\u2019ve had consistently great service with us and that this visit was no different. Skilled, knowledgeable, and professional care is what we strive to deliver every time, and it\u2019s wonderful to know Colton made such a strong impression. We truly appreciate your loyalty and recommendation of Royal Total Home Services!",
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        "comments": "Ty did a great job and was a pleasure to have in my home.",
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        "reviewDate": "Sep 23, 2025",
        "response": "Thank you for the kind words! We're glad to hear the service went well and that you felt comfortable having our team in your home. At Royal Total Home Services, we take pride in combining quality work with a friendly and professional experience. We appreciate your trust in us!",
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        "comments": "Rodolfo did amazing job, I would recommend him. He explain everything to me and easier way to understand.",
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        "reviewDate": "Sep 23, 2025",
        "response": "Thank you for the kind review! We're glad to hear everything was explained clearly and in a way that was easy to understand. At Royal Total Home Services, we believe knowledge and clear communication are just as important as the repair itself. We appreciate your recommendation and are here whenever you need us!",
        "responseDate": "Sep 24, 2025 12:02 PM",
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        "comments": "Very knowledgeable and reasonably priced for my plumbing repai",
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        "reviewDate": "Sep 23, 2025",
        "response": "Thank you for the review! We're glad to hear your plumbing repair was handled with both knowledge and fair pricing. At Royal Total Home Services, we pride ourselves on delivering quality work you can trust without unnecessary costs. We appreciate your support and look forward to helping with any future plumbing or HVAC needs!",
        "responseDate": "Sep 24, 2025 12:01 PM",
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        "comments": "Jonah came out and did an amazing job cleaning my floor drain. Elbe was extremely knowledgeable and didn\u2019t hesitate to answer all of my questions. I will definitely be using Royal for all my plumbing and hvac needs",
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        "reviewDate": "Sep 23, 2025",
        "response": "Thank you for the great review! We\u2019re happy to hear your floor drain cleaning went smoothly and that all your questions were answered clearly. Providing knowledgeable, thorough service is what we\u2019re all about at Royal Total Home Services. We appreciate your trust and look forward to helping with all your plumbing and HVAC needs in the future!",
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        "reviewDate": "Sep 23, 2025",
        "response": "Thank you for the rating, Justin! We appreciate your support and are glad to have met your expectations.",
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        "comments": "Young team of professionals that are efficient and effective. Stopped by one morning, estimate received in roughly 30 minutes, job done the following day.\nLabor included: heat pump installation, AC Installation, furnace installation, AND they rerouted all gas lines throughout in tidy manner (as requested), with solid craftsmanship. All for a killer deal. Also, took the demo with them.\nHighly recommend!!",
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        "response": "Thank you for the detailed review! We're so glad to hear the entire process was fast and efficient, from receiving your estimate to the full installation the next day. Heat pump, AC, furnace, and even gas line rerouting are big projects, and it\u2019s great to know everything was completed with solid craftsmanship and attention to detail.\n\nTaking care of cleanup, including the demo, is part of the respect and professionalism we want every customer to experience. We\u2019re grateful for your recommendation and proud you had such a positive experience with Royal Total Home Services!",
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        "comments": "Rodolfo's skillful service was prompt and efficient. Royal is an overall great company.",
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        "reviewDate": "Sep 19, 2025",
        "response": "Thank you for the review! We're glad to hear your service was handled promptly and efficiently. At Royal Total Home Services, we pride ourselves on delivering skilled, reliable work and making sure our customers feel well taken care of. We appreciate your trust in our team!",
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        "comments": "Rodolfo did a great job I will have him come back for AC service I. Spring",
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        "reviewDate": "Sep 19, 2025",
        "response": "Thank you for the review! We're glad to hear your service went well and that everything was taken care of to your satisfaction. It\u2019s great to know you plan on having us back in the spring for your AC service. At Royal Total Home Services, we\u2019re committed to keeping your home comfortable year-round and we appreciate your trust!",
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        "comments": "Jonah was fantastic! He was clear and concise during the consultation phase, and did a fantastic and thorough job completing my repairs!",
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        "response": "Thank you for the review! We're glad your garbage disposal installation went smoothly and that everything was handled in a friendly, efficient, and knowledgeable way. At Royal Total Home Services, we work hard to make sure every visit leaves our customers confident and satisfied. We appreciate your recommendation!",
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        "response": "Thank you for the review! We're glad to hear you had such a positive experience and found the service both helpful and informative. At Royal Total Home Services, we take pride in making sure our customers feel confident and well cared for. We truly appreciate your recommendation!",
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        "response": "Thank you for sharing your experience! We're glad to hear everything was handled with professionalism and honesty. Having someone step in when a job gets more technical shows real care for doing things the right way, and it\u2019s great to know that stood out to you. At Royal Total Home Services, we believe in teamwork and transparency to make sure our customers always get the best outcome. We appreciate your trust!",
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        "response": "Thank you for such a thoughtful review! We\u2019re glad to hear your experience was the kind of exception that inspired you to share. Professionalism, care, and respect for your home are values we take seriously at Royal Total Home Services, and it\u2019s wonderful to know they stood out during your visit. We appreciate your trust and the kind recognition!",
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        "response": "Thank you for the review! We're glad to hear everything was taken care of and that you had a positive experience. At Royal Total Home Services, we work hard to provide reliable, professional service every time. We appreciate your trust in us!",
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        "response": "Thank you for the review! We're happy to hear your HVAC checkup went smoothly and that everything was explained thoroughly. At Royal Total Home Services, we take pride in making sure our customers feel confident and informed about their systems. We appreciate your trust in us!",
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        "response": "Thank you for sharing your experience, Liz. We appreciate your feedback and are glad to hear that you were satisfied with the furnace installation and Tyler's attentive service. However, we regret that your recent plumbing visit did not meet your expectations. Your concerns about the service cost and the tipping request are important to us, and we will be reviewing them internally. We value your insights and hope to improve in the future.",
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        "response": "Thank you for the review! We're glad to hear the service was handled professionally and on time. Providing polite, reliable care is always a priority at Royal Total Home Services. We appreciate your trust and support!",
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        "response": "Hi Jennifer. Thanks for leaving us such an awesome review! We truly appreciate you taking the time to let us know what a great job Brian did for you. Please let us know if you would like move forward with the estimate and we will be happy to get you on the schedule!",
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        "response": "Thank you for the review! We're glad to hear you had a great experience and that the solution for your mini split was handled with care and professionalism. Trust and quality service are what we strive for at Royal Plumbing, Heating and Air. We're always here when you need us!",
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        "response": "Thank you for the feedback! We're happy to hear the installation team provided a professional experience and took the time to walk you through your new heating and cooling system. Making sure you're comfortable and informed is always a top priority at Royal Plumbing, Heating and Air. We appreciate you choosing us!",
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        "response": "Thank you for the fantastic rating! It's wonderful to hear that Rodolfo provided you with excellent service and demonstrated honesty. We appreciate your feedback and hope you have a great day!",
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        "response": "Thank you for taking the time to share your experience. We\u2019re glad our team was able to guide you through the process of replacing your older system with a new combi-boiler and tankless water heater. From Victor and Phil explaining the options to Bryton and the crew completing a detailed and efficient installation, it\u2019s great to hear everything went smoothly.\n\nWe also appreciate you pointing out how any miscommunication was handled quickly and professionally. Doing what we say we will is something we stand by. We\u2019re grateful for your trust and look forward to helping with any future HVAC or plumbing needs.",
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        "response": "Thank you for the review! We're glad to hear your AC maintenance and humidifier installation went smoothly. It's always great when the team can make the process easy and stress-free. We appreciate your trust in Royal Plumbing, Heating and Air and are here whenever you need us!",
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        "response": "Thank you for the great review! We're happy to hear Rodolfo took the time to explain everything clearly and provide helpful advice. It means a lot to know you plan on coming back this fall. We appreciate your trust in Royal Plumbing, Heating and Air and look forward to serving you again!",
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        "comments": "Great professional service, they did an excellent job on my boiler, definitely have my trust for future work.",
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        "response": "Thank you for the kind words! We're glad to hear your boiler service went smoothly and that our team delivered the level of professionalism you expect. Earning your trust means a lot to us, and we're here whenever you need help in the future. Thanks for choosing Royal Plumbing, Heating and Air.",
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        "response": "Thank you for the great review! We\u2019re glad the installation was quick, efficient, and up to the quality you expect. Our team always aims to be respectful and easy to work with from start to finish. We appreciate the recommendation and are here whenever you need us at Royal Plumbing, Heating and Air.",
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        "response": "Thank you for the wonderful review! We're so glad Kru, Colton, and the rest of the team made the process smooth and stress-free. Taking on a big job can feel overwhelming, so it means a lot to know you felt supported every step of the way. We\u2019re proud to have earned your trust and are always here when you need us at Royal Plumbing, Heating and Air.",
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        "response": "Thank you for the great rating! We appreciate your support and are glad to have had the opportunity to serve you.",
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        "comments": "Where to start?\n\nFirst off we would like to thank Ty, who did the initial service call and provided helpful information on our older systems, Chris T., who provided quotes with several options to replace \/ upgrade our HVAC system, James & Arturo, who installed the HVAC system, Bryton & Trevor, who installed the steam humidifier system, Phil G., who provided a quote for a new tankless water heater w\/ water softener system, Bryton & Trevor who installed the new plumbing system and the office staff who kept us updated on arrival times and the installers assigned.\n\nAn amazing and professional team that sets what the industry standard should be.\n\nBeing new to the area we had looked at a few of the local Plumbing \/ HVAC companies to come by and provide estimates to replace our aging systems, but we felt most comfortable with Royal and are very pleased with our choice.\n\nIt was a fantastic experience from start to finish and we look forward to Royal taking care of our home's future needs.\n\nThanks to everyone at Royal Plumbing, Heating & AC.\n\nCurt & Angie",
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        "response": "Thank you, Curt and Angie, for such a thoughtful and detailed review. We\u2019re honored you chose Royal after exploring other local options, and we\u2019re thrilled to hear the entire team made a great impression.\n\nFrom Ty\u2019s initial visit and Chris T.\u2019s clear quotes to the expert installations by James, Arturo, Bryton, and Trevor, along with Phil G.\u2019s plumbing consultation and the support from our office staff, we\u2019re glad every step of the process was handled with care and professionalism.\n\nIt means a lot to know you felt comfortable and well taken care of. We look forward to being your trusted partner for all your plumbing, heating, and cooling needs. Welcome to the area, and thank you again for choosing Royal Plumbing, Heating and Air.",
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        "comments": "The techs were amazing. They did an amazing job. Christine is a great person to take to. She answered all my questions. Highly recommend this place",
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        "response": "Thank you for the kind words! We\u2019re so glad our technicians delivered great service and that Christine was helpful and informative during your call. Providing a positive experience from start to finish is what we\u2019re all about at Royal Plumbing, Heating and Air. We truly appreciate the recommendation!",
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        "response": "Thank you for the 5-star rating! We appreciate your support and are glad you had a positive experience with us.",
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        "comments": "Christine was incredibly helpful and kind while scheduling our service- she made the process smooth and stress-free! The whole team was professional and efficient! Highly recommend! \ud83d\udc4f",
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        "response": "Thank you for the wonderful review! We're so glad Christine made the scheduling process easy and stress-free. It's great to hear the whole team delivered professional and efficient service as well. We\u2019re proud to serve Roy, Utah with reliable plumbing, heating, and cooling solutions. Thanks again for the recommendation!",
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        "comments": "When I called in Christine was very nice and helpful would 10\/10 recommend and will be using them again in the future!",
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        "response": "Thank you so much for your kind words! We\u2019re delighted that Christine was so helpful and made a positive impression when you called. Providing top-notch customer service is just part of what we do at Royal Plumbing, Heating and Air. We can\u2019t wait to assist you again with any future plumbing, HVAC, or furnace needs here in Roy, Utah. Thanks for the recommendation!",
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        "reviewDate": "Jul 08, 2025",
        "response": "Thank you for the great review! We're so glad to hear our team provided fast, professional service and got your AC unit running smoothly again. Whether it\u2019s air conditioning repair, furnace service, or plumbing help in Ogden, we\u2019re proud to offer clear communication, fair pricing, and reliable results. We appreciate your recommendation and are always here when you need us.",
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        "comments": "Isaac Peterson was dispatched to my home yesterday to assess why my water heater kept flipping. He found the issue and remedied it. He had to return again for another issue on my water heater and dispatched the next day. Isaac did a great job, was prompt, answered all my questions and he was so very polite.\nPhil Gold came with Isaac to assist and they replaced a component, saved me on costs and did a great and excellent job!\nThank you Royal Plumbing. You have excellent field techs.\n10 STARTS!\nThank you.\nMaureen F.\nSalt Lake City",
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        "response": "Wow, 10 stars! Our technicians will be happy to hear about your positive feedback. Royal Plumbing, Heating, & Air want to personally thank you for choosing us. Thank you.",
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        "comments": "When calling in, I spoke with Christine and she was very helpful. If she didn't know the answer, She would find it out for me. I recommend Royal for all your plumbing needs",
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        "reviewDate": "Jul 07, 2025",
        "response": "Thank you for the great review! We're glad Christine was able to help and made sure you got the answers you needed. At Royal Plumbing, Heating and Air, we believe in going the extra mile to provide reliable, knowledgeable service every step of the way. We appreciate the recommendation and are always here for your plumbing needs!",
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        "comments": "Very pleased with their service! Christine was especially helpful & polite",
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        "response": "Thank you for the great feedback! We\u2019re happy to hear you had a positive experience and that Christine stood out with her helpful and polite service. At Royal Plumbing, Heating and Air, we\u2019re committed to making every step of the process smooth and professional. We appreciate your support!",
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        "comments": "Hello, I hope this is the right spot to leave a review, the bar code on the card didn\u2019t work, so I just went straight to Google.\nI wanted to leave a good review for the whole team that came to my house on July 2nd, 2025 to install a new A\/C, tankless water heater, and new duct work to help the air flow.  The whole team was nice, professional, and work focused.  It was a very hot day and they stayed on task.  They worked well with each other and worked for over 9 hours on this project and cleaned up everything, left no trace of debris.  They even cleaned up and tidied cables that were in a big bundle on the floor in the utility room.  They utilized the space way better and cleaned it up very well. And everything they did was exactly on point with what I was told when I got the job estimate.  So their communication with each other is very on point. Throughout the project, I was told what they were doing and didn\u2019t seem bothered whenever I poked my head in to see what was going on.  Thank you to the crew that came out: Bryton, Devin, Corbin, Trevor and Jace. And special thank you to Geoff for the professionalism and communication with the crew.",
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        "reviewDate": "Jul 05, 2025",
        "response": "Thank you so much for going out of your way to leave this review and yes, this is exactly the right spot! We\u2019re sorry the QR code didn\u2019t work, but we\u2019re incredibly grateful you still made the effort to share your experience.\nIt\u2019s wonderful to hear how well Bryton, Devin, Corbin, Trevor, Jace, and Geoff worked together to install your new A\/C system, tankless water heater, and updated ductwork. We\u2019re proud of their professionalism, communication, and attention to detail. Especially on a long, hot day. From clearing out debris to reorganizing your utility room cables, it sounds like they delivered the kind of clean, efficient work Royal is known for.\nThank you again for trusting Royal Plumbing, Heating and Air. We\u2019re honored to be part of your home comfort upgrade and are here whenever you need us!",
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        "comments": "Fantastic, Jaxen and his team were the best.\nThey came into our house, introduced them selves, asked if I had any questions, and then went to work. They worked nonstop until the job was done. When they were done  they asked if I had any questions, cleaned up., and took the garbage and headed out.\nI couldn't have asked for better.\nThank you!!!",
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        "response": "We really appreciate you sharing this experience. Jaxen and the team take pride in being thorough, respectful, and focused from start to finish. From clear communication to leaving the space clean, it\u2019s all part of delivering the kind of HVAC and plumbing service Royal is known for. Thank you for the kind words and for trusting us with your home.",
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        "rating": 5,
        "comments": "Colton with Royal Plumbing was awesome! He was very knowledgeable and professional. He taught us a lot about our tankless water heater and water softener. Very happy with him and Royal Plumbing! Highly recommend!",
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        "response": "We appreciate you taking the time to leave a review. Colton is a key part of our team and it's great to hear he provided clear, professional service. Whether it's installing or maintaining tankless water heaters or water softeners, we always aim to leave homeowners with peace of mind and a system that runs smoothly. Thanks for choosing Royal Plumbing, Heating and Air.",
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        "comments": "Corbin, Bryton, Darwin and Jace installed a new water heater, heat pump and furnace. They were respectful and I was impressed with how they worked together and taught each other and some of them were training. They explained everything well at the end before they left, which was helpful for a whole new system. When we had an issue a few days later the company was quick to resolve it and ensure we had a great experiance!",
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        "reviewDate": "Jul 01, 2025",
        "response": "Thank you for taking the time to leave such a thoughtful review. We\u2019re so glad Corbin, Bryton, Darwin, and Jayce made a great impression. It\u2019s great to hear how well they worked together, especially while training and supporting each other during the install. We\u2019re happy everything was explained clearly and that our team could follow up quickly to make sure your new furnace, heat pump, and water heater were running smoothly. We truly appreciate your trust in Royal Plumbing, Heating and Air.",
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        "comments": "What a great experience, I called them on Friday to get pricing on a water softener. Early Friday afternoon Taylor was at my house and provided a quick well priced estimate. First thing this morning two servicemen were at my house to install a new Water Softener. Start to finish took about an hour. Ammon and Dahrius were friendly and professional. This is exactly why I prefer to do business with locally owned businesses. I can strongly recommend Royal Plumbing, Heating & Air Conditioning. For good pricing, friendly and professional service.",
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        "reviewDate": "Jun 30, 2025",
        "response": "Thank you for the fantastic review! We\u2019re thrilled to hear Taylor, Ammon, and Dahrius delivered fast, friendly, and professional service from quote to install. We take pride in being a locally owned company our community can count on for fair pricing and top-quality plumbing work. We truly appreciate your recommendation and are always here when you need us!",
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        "response": "Thank you for the great feedback! We're glad to hear James and Arturo delivered a professional and friendly furnace installation experience. At Royal Plumbing, Heating, and Air, we believe clear communication and quality work make all the difference. We appreciate your trust in our team!",
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        "response": "Thank you for your kind words! We're proud to hear Jaxon and Rowdy provided timely, professional service and took the time to walk you through everything. At Royal Plumbing, Heating, and Air, we\u2019re committed to doing the job right and keeping our customers informed every step of the way. We're grateful for the opportunity to serve your home!",
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        "response": "Thank you for the great review! We're thrilled to hear that Bryton, Trevor, and Jayce provided top-notch service during your new AC and furnace installation. At Royal Plumbing, Heating, and Air, we take pride in making every HVAC installation seamless, informative, and clean. We appreciate you choosing us to keep your home comfortable!",
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        "comments": "Highly recommend Christine, if you're looking for someone trustworthy and skilled. I'll definitely be calling them again for any future needs. Overall great company great employees",
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        "response": "Thank you so much for the recommendation! We're thrilled to hear Christine delivered the trustworthy, skilled service we pride ourselves on. We'll be here anytime you need us\u2014thanks for choosing Royal Plumbing, Heating and Air!",
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        "response": "Thank you for the wonderful review! Devin and Darwin are true pros, and we\u2019re proud of the hard work they put in\u2014especially in that extreme heat. We\u2019re glad you had a great experience with your AC and furnace install. Thanks for choosing Royal Plumbing, Heating and Air!",
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        "comments": "Ammon and Matthew have done a fabulous job installing out new tankless water heater and water softener!  So excited for these updates to our home.  Thank you Royal Plumbing!",
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        "response": "Thank you for the kind words! We're thrilled Ammon and Matthew delivered a great install on your new tankless water heater and water softener\u2014two awesome upgrades for your home. We appreciate you choosing Royal Plumbing, Heating and Air!",
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        "response": "Thank you for the kind words! We're so glad Christine was helpful and that our technicians delivered excellent service. At Royal Plumbing, Heating, and Air, we pride ourselves on providing reliable, professional care from start to finish. We appreciate your support!",
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        "response": "Thank you so much for the detailed and thoughtful review! We're thrilled to hear Bryton, Jake, Trevor, Arturo, and Corbin provided such outstanding service\u2014from the same-day diagnostic visit to staying late and making sure everything was installed perfectly. We know how stressful it can be when an old AC system goes out, and we\u2019re so glad our team could provide a temporary solution and follow through with a full, high-quality install. Your kind words about their professionalism, attention to detail, and dedication mean the world to us. Enjoy the comfort of your new system, and thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you for your wonderful review, Jamie! We're delighted to hear that Christine provided you with exceptional service and effectively addressed your questions. Your kind words motivate our team to continue delivering great experiences. We appreciate your support!",
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        "response": "Thank you for the awesome review! We're glad to hear you had a great experience with Christine and that everything was handled quickly and fairly. At Royal Plumbing, Heating, and Air, we pride ourselves on top-notch service and fast, honest support. We're here anytime you need us!",
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        "comments": "Great job Dane..Bryton :) Thank u",
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        "response": "Thank you for your kind words, Gloria! We're delighted to hear that Bryton provided great service. Your appreciation means a lot to us!",
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        "comments": "I had such an amazing experience with Royal heating plumbing and air!! Bridger was wonderful! I would definitely recommend them to anyone who wants to have good honest help!",
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        "reviewDate": "May 28, 2025",
        "response": "Thank you for the kind words! We're thrilled to hear you had an amazing experience with Royal Plumbing, Heating & Air. Bridger is a fantastic member of our team, and we\u2019re glad he provided the honest, helpful service we strive for. If you ever need plumbing, heating, or AC help again, we\u2019re just a call away!",
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        "comments": "Colton was very professional, courteous and knowledgeable on the job. He was quick and made sure all my questions were addressed.",
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        "response": "Thank you for the great review! We\u2019re glad to hear Colton provided professional, courteous, and knowledgeable service. At Royal Plumbing, Heating & Air, we take pride in delivering fast and thorough plumbing repairs while keeping our customers informed every step of the way. We appreciate you choosing us for your plumbing needs!",
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        "comments": "The tech that came and did removed and installing a garage disposal and faucet was name Colton, he did a great job.",
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        "response": "Thanks for the kind words! We're happy to hear Colton did a great job with your garbage disposal and faucet installation. At Royal Plumbing, Heating, and Air, we take pride in delivering reliable plumbing service with skilled technicians like Colton. Let us know if you need anything else\u2014we're here to help!",
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        "comments": "Ty did an amazing job fixing our thermostat. He was so kind, professional, fair and fast! He got our air conditioner working perfectly and quickly!",
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        "response": "Thank you for the great feedback! We're so glad Ty was able to get your thermostat and AC working perfectly. He\u2019s a true professional, and we\u2019re lucky to have him on the Royal Plumbing, Heating, and Air team. If you ever need HVAC or plumbing help in the future, we\u2019re just a call away!",
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        "comments": "Colton was great. We called in and Colton immediately came over after finishing a job he was already servicing. When he found the extent of damage he had his manager come out to help and get us setup with a price and time to have our sewer main replaced. So far service is amazing.",
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        "response": "Thank you for the great feedback! We're glad Colton was able to respond quickly and assess the situation thoroughly. At Royal Plumbing, Heating and Air, we\u2019re committed to providing fast, reliable solutions\u2014especially when it comes to major plumbing issues like sewer main replacements. We appreciate your trust and are happy to hear the service has been amazing so far!",
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        "comments": "Landon was awesome! Here right when they said and was quick but thorough! Super impressed!",
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        "response": "Thank you for the kind words! We're thrilled to hear Landon impressed you with his punctual, thorough service. At Royal Plumbing, Heating and Air, we strive to deliver reliable, on-time plumbing and HVAC solutions every time. We\u2019ll be sure to pass your praise along to Landon\u2014he\u2019s a valued part of our team!",
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        "response": "Thank you for the great review! We're glad to hear our team made the process easy and provided fast, friendly service. At Royal Plumbing, Heating and Air, we take pride in answering your questions and delivering top-notch plumbing and HVAC solutions. We appreciate your recommendation and look forward to helping again in the future!",
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        "comments": "Kru, was nice and respectful. He explained what he was going to do and answered our questions. When the water wouldn't shut off he called for help and suggestions so that the job was done right. I'm very grateful for his manager that came over to help. He was just as helpful and respectful.  Thank you for all the work done well.",
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        "response": "Thank you for the great review! We\u2019re glad Kru took the time to explain everything clearly and made sure the job was done right. At Royal Plumbing, Heating, and Air, we\u2019re all about teamwork and getting the job done with care and respect. We\u2019re grateful for our amazing team and appreciate you trusting us with your home\u2019s plumbing needs!",
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        "response": "Thank you for your feedback, Mark! It\u2019s wonderful to hear that Ammon provided you with clear explanations and was both personable and professional during your experience. We appreciate your kind words!",
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        "response": "Thank you for your rating! We appreciate your support and look forward to serving you in the future.",
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        "comments": "Kru fixed the leak on my water filter. Great service from Royal PHA\/C.  They are on speed dial.",
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        "response": "Thank you for the great feedback! We're happy to hear Kru got your water filter leak taken care of quickly. At Royal Plumbing, Heating, and Air, we take pride in providing fast, reliable plumbing service our customers can count on. We're honored to be on your speed dial!",
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        "response": "Thank you for the kind review! We\u2019re so glad Colton was able to help while you were away\u2014our team at Royal Plumbing, Heating, and Air is always ready to assist, whether you're home or out of town. From plumbing repairs to HVAC service across Utah, we\u2019re here when you need us!",
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        "response": "Thank you, Don! We\u2019re glad James, Devon, and Darwin delivered the professional, courteous service you deserve. Our team takes pride in quality workmanship and making sure every detail is handled with care. We appreciate your support of Royal Plumbing, Heating and Air in North Ogden!",
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        "comments": "Bryton, Devin and Trevor did a fantastic job installing my AC. They were very professional and only took a few hours to completely install. Other HVAC companies I have used never cleans up after themselves so I was impressed Bryton, Devin and Trevor not only cleaned up after themselves, but took their garbage with them instead of using mine. Bryton made sure I knew everything that was going on every step of the way. I loved how he incorporated my opinion and decisions when needed. He also made sure I understood all the paperwork, and what emails to expect. Such a smooth and great experience!",
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        "response": "Thank you for the wonderful review! We\u2019re so glad Bryton, Devin, and Trevor were able to provide a smooth, professional AC installation experience. At Royal Plumbing, Heating and Air, we take pride in clear communication, respecting your home, and making sure you\u2019re informed every step of the way. We appreciate you recognizing our team\u2019s attention to detail\u2014and cleanup! We\u2019re here whenever you need reliable HVAC service in the future.",
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        "response": "Hi Cindy.  Thank you for your time and the kind review.  We appreciate you and your daughter using Royal Plumbing, Heating & Air Conditioning for your HVAC and plumbing needs.",
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        "response": "Thank you for the kind words! We're glad our team at Royal Plumbing, Heating and Air could provide helpful and informative service. Whether it\u2019s plumbing, heating, or AC, we\u2019re always here to keep your home comfortable and running smoothly.",
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        "response": "Thank you for the kind words! We're thrilled to hear Darwin and James provided a great experience and answered all your questions. At Royal Plumbing, Heating & Air, we\u2019re committed to helpful, knowledgeable service on every HVAC visit. We appreciate the recommendation and look forward to helping with your future tune-ups!",
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        "comments": "Colton did a great job and thoroughly explained the problem and proposed solution to me. He was very professional and knowledgeable.",
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        "response": "Thank you for the great review! We're glad Colton was able to clearly explain the issue and solution while providing professional, knowledgeable service. At Royal Plumbing, Heating and Air, we\u2019re proud to have experts like Colton helping homeowners stay informed and confident in their plumbing repairs.",
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        "response": "Thank you so much for sharing your experience! We\u2019re glad Colton and Phil could step in, diagnose the issues with your water softener and water heaters, and get everything back on track. At Royal Plumbing, Heating and Air, we\u2019re committed to doing the job right\u2014with quality installations, reliable equipment like tankless water heaters, and honest service you can trust. We truly appreciate your recommendation and are always here when you need expert plumbing help across the Wasatch Front!",
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        "comments": "TY WAS AN AMAZING SERVICE TECHNICIAN! COULDNT ASK FOR ANYONE BETTER! WE HAD 3 SERVICES DONE TODAY AND HE HAD A REQUEST AND WE TOOK HIM ON HIS OFFER!",
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        "response": "Thank you for the awesome review! We're thrilled to hear Ty went above and beyond during your service visit. It\u2019s great to know he made such a strong impression while completing multiple services. At Royal Plumbing, Heating and Air, we\u2019re proud to have technicians like Ty delivering top-tier plumbing and HVAC care across the Wasatch Front!",
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        "comments": "Great Job! Thanks!",
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        "response": "Thank you for the positive feedback, Kelly! We're glad to hear you were pleased with our service. Your support means a lot to us!",
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        "reviewDate": "Apr 17, 2025",
        "response": "Thank you for the review! We're glad Colton provided kind, knowledgeable service and took the time to explain everything clearly. At Royal Plumbing, Heating & Air, we\u2019re committed to making every visit helpful and professional. We appreciate your support!",
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        "comments": "Bryton and Trevor set up our new AC system. They did a great job and were quick and clean.",
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        "response": "Thank you for the great review! We're glad Bryton and Trevor delivered fast, clean, and professional AC installation service. At Royal Plumbing, Heating, and Air, we\u2019re committed to top-quality HVAC solutions across the Wasatch Front. Enjoy your new cooling system, and don\u2019t hesitate to reach out for any future heating or plumbing needs!",
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        "comments": "My house is now 20 years old and needing a bunch of work on the plumbing. I ended up talking to Phillip about some of my options. He was able to give me some great suggestions about everything we need to do to make some necessary repairs, upgrades, and even a bit of new construction in our basement. He took the time to ask me clarifying questions so he could make sure all of my needs were addressed. Absolutely the most thorough discussion I've ever had with a contractor. We have had great service from Royal in the past with our HVAC needs and their plumbing side looks to be just as top notch. I feel like Phillip is an old friend after talking to him. It's nice to get that kind of service in the consultation phase of our project, especially in a world where nobody rides for free.",
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        "reviewDate": "Apr 16, 2025",
        "response": "Thank you for the thoughtful review! We're thrilled to hear Phillip provided such a thorough and helpful consultation for your plumbing needs. At Royal Plumbing, Heating, and Air, we take pride in offering clear communication, personalized solutions, and the same top-notch service our customers have come to expect from our HVAC team. It\u2019s especially rewarding to know Phillip made you feel like an old friend\u2014our goal is always to build trust from the very first conversation. We look forward to helping with your repairs, upgrades, and basement project!",
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        "comments": "James did an excellent job with the tankless water heater, furnace, our A\/C.  James was very polite, informative about everything he had to do concerning his job. He took his time to make very sure everything was working in proper order. He also was considerate of our house. He cleaned up after his self as well very respectful. We\u2019re glad you sent James. Thank you for your service.",
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        "reviewDate": "Apr 14, 2025",
        "response": "Thank you for the great review! We're thrilled to hear James provided excellent service on your tankless water heater, furnace, and A\/C. His attention to detail, professionalism, and respect for your home are exactly what we strive for at Royal Plumbing, Heating and Air. We're proud to have him on our team and glad he made your experience a positive one. If you ever need HVAC or plumbing help along the Wasatch Front, we\u2019re here for you!",
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        "comments": "Bryton & Trevor removed old furnace\/AC units and installed new Daikin NG 97% furnace and Dual Fuel Heat Pump.  Excellent team work, very efficient\/fast, quiet.  Removed all debris and left house clean.  Good teachers and demo'd new system well.  Thanks from a retired Mechanical Engineer",
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        "response": "Thank you for the thoughtful review! We're thrilled to hear Bryton and Trevor provided efficient, high-quality installation of your new Daikin NG 97% furnace and Dual Fuel Heat Pump. Our team takes pride in clean, professional work and ensuring homeowners across the Wasatch Front feel confident using their new HVAC systems. We especially appreciate your feedback as a retired mechanical engineer\u2014it means a lot coming from someone with your background. Thanks for choosing Royal Plumbing, Heating, and Air!\n\n",
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        "response": "Thank you so much for the 5-star review! We're thrilled to hear Colton delivered amazing customer service and got the job done right. At Royal Plumbing, Heating, and Air, we take pride in providing reliable plumbing and HVAC solutions with a personal touch. If you ever need help with water heaters, furnace tune-ups, or A\/C repairs in the Layton or Davis County area, we\u2019ve got you covered! \ud83d\udc51",
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        "response": "Thank you so much for the great review! We\u2019re glad you had a positive experience with your water heater and water softener service. Honesty and transparency are core values here at Royal Plumbing, Heating and Air, and we\u2019re happy to hear that came through. We're always here when you need us!",
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        "response": "Elizabeth, thank you so much for the kind words and 5-star review! We\u2019re thrilled to hear that our team took great care of you during your AC installation and duct replacement. At Royal Plumbing, Heating and Air, we work hard to provide honest pricing, reliable service, and that extra attention to detail.. We truly appreciate your continued trust in our local team and look forward to helping again anytime you need us, thank you for choosing Royal!",
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        "response": "Jill we here at Royal Plumbing, Heating and Air Conditioning all want to say, \"Thank You\" for the fantastic review and for being a great customer!",
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        "response": "Hi Susan, thank you for the great review.  We are pleased to hear your experiences with our company have been good, and that you'll continue to use Royal Plumbing, Heating & Air Conditioning.  Thanks for being our customer!",
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        "response": "Thank you for your kind words! We're delighted to hear that Colton provided you with clear explanations and professional service. Your feedback is greatly appreciated!",
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        "response": "Thank you for your rating, Thomas! We appreciate your support and look forward to continuing to provide top-notch service.",
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        "comments": "No one likes water damage. But I do know when I call Royal Plumbing they will be fast and efficient. Thomas and Jayden were kind and thorough in helping get the leak stopped and came up with a game plan. Bryton and Trevor worked hard getting out the old damaged water heater and installing a tankless one. The team has all been great with communication as well.\nThanks guys!",
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        "response": "Thank you for sharing your experience! It\u2019s wonderful to hear that Thomas, Jayden, Bryton, and Trevor provided you with such efficient and thorough service. We always aim for clear communication, and it\u2019s great to know our team met your expectations. Your satisfaction is important to us!",
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        "response": "Thank you for your wonderful feedback! It\u2019s great to hear that Colton made a positive impression during your visit. We appreciate you taking the time to share your experience!",
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        "response": "Thank you for your kind words, Ashlee! It's great to hear that Jaxen provided such professional and patient service, especially with your kids' curiosity.",
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        "response": "Hi Merl.  We appreciate you acknowledging the great team that installed your new system and using Royal Plumbing, Heating & Air Conditioning for your HVAC needs.",
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        "response": "Thank you for your wonderful review, Sheila! We're delighted to hear about your experience with James and Trevor. It's great to know they provided thorough assistance during such a chilly time. We appreciate your kind words about our team!",
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        "response": "Thank you for the fantastic review, Carrol! We're delighted to hear that you found our service easygoing and knowledgeable without any pressure. Your satisfaction means a lot to us, and we're here whenever you need assistance in the future.",
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        "response": "Hi Michael. Thanks for leaving us an awesome review! We love to hear when our techs impress our customers. We look forward to taking care of your service needs in the future.",
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        "response": "Hi Sergio. Thanks for leaving us such an awesome review!  We are so glad Bryton and Kaiden took care of your HVAC system. Please let us know if we can be of any help in the future!",
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        "response": "Thank you for your fantastic review, Steve! We're delighted to hear that we could get you a new furnace, ensuring your comfort during those chilly temperatures. It's great to know that his expertise made a positive impression. Your feedback is much appreciated!",
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        "response": "Thank you for your fantastic review, Zachary! We're delighted to hear that Ammon provided such professional and attentive service during your toilet swap. It's great to know that he kept you informed throughout the process and handled the unexpected challenges effectively. Your support for our local team means a lot to us!",
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        "response": "Thank you for your kind words! It\u2019s great to hear that our team provided you with quick and knowledgeable service. We appreciate your support and look forward to assisting you in the future!",
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        "response": "Hi Douglas.  Thank you for the awesome review and your trust.  We appreciate your business and hope you're staying warm.",
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        "response": "Thank you for your kind words! We're so glad to hear that you're happy to have heat again. If you ever need anything else, feel free to reach out!",
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        "response": "\nHi Meghan. Thanks for leaving us a five star review! We are so glad Bryton was so impressive at his expertise. We look forward to taking care of your future service needs!",
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        "response": "Thank you for the 5- Star Google review! It is wonderful to hear that you had a good experience with Landon! Thanks for choosing Royal!",
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        "response": "Thank you for the 5- Star Google Review! It is wonderful to hear that Landon did such a great job. Thanks for choosing Royal! ",
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        "response": "Thank you for the 5-Star google review! It\u2019s wonderful to hear that you had an excellent experience. We truly appreciate your feedback and are glad you felt valued during your service.",
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        "comments": "Royal has great guys that work for them. My company needed 6 new furnaces. I called Royal to come out and do  tune ups and they found holes in 6 of our furnaces. Landon come out to fix 1 of our furnace's. Then\nBrian came out and fitted our apartments with new furnaces. Then Kaiden, Bryton, Devin, Trevor, James. came out and installed the furnaces. Jacob had to come and fix something that wasn't working on the furnace. Tyler came out and did some tune-ups on 2 of our furnaces. If you want a good company that you can trust give Royal a call.",
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        "response": "Thank you for the 5- Star Google Review, Josie! It\u2019s wonderful to hear that our team, including Landon, Brian, and the rest, could assist you with your furnace needs. We're glad you found our service trustworthy and effective. Your recommendation means a lot to us!",
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        "comments": "Tyler was awesome! He came and did his job and serviced both furnaces. He answered questions for us and even had someone come and give us an estimate on a new furnace. I would highly recommend him and your company!",
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        "response": "Thank you for your wonderful feedback, Annette! It's great to hear that Tyler provided such excellent service and took the time to answer your questions. We truly appreciate your recommendation and are glad we could assist you with your furnace needs. Your support means a lot to us!",
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        "response": "Thank you for your rating, Kristine! We appreciate your support and are glad to have met your expectations.",
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        "response": "Thank you for your kind words! We're glad to hear that Tyler provided such informative service and helped you understand your system better. It's always our goal to ensure our customers feel confident in maintaining their equipment. Your feedback is much appreciated!",
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        "response": "Hi Tami. Thank you for the excellent review! We are very happy to hear we met your expectations and that your experience brought you to recommend us to your friends and family who may be needing service or equipment. Thank you, we appreciate your business!",
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        "response": "Thank you for the wonderful review, Clarence! We're delighted to hear that our team provided efficient service. Your satisfaction means a lot to us, and we appreciate your trust in us for future work.",
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        "response": "Thank you for the 5-star review! We are glad to hear that you were pleased with your experience with Thomas. Thank you for choosing Royal Plumbing, Heating and Air. ",
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        "response": "Thank you for the 5-star Google review! We're thrilled to hear that Ty did a thorough job with your HVAC tune-up and water heater flush. It\u2019s great to know our team could also help with your sink and disposal installation. We truly appreciate your recommendation and look forward to assisting you with any future needs!",
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        "response": "Thank you for the 5-star Google review! We're glad to hear you had a great experience with our drain cleaning team. They take pride in their work, and it\u2019s wonderful to know they delivered amazing service. We appreciate you choosing Royal Plumbing, Heating, and Air, and look forward to serving you again!",
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        "response": "Thank you for your kind words! We're pleased to hear that Jonah provided excellent service. It's great to know you felt well-informed and comfortable during the work on your house. Your feedback is appreciated, thank you for choosing Royal Plumbing, Heating and Air. ",
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        "response": "Hi Patrick. Thank you for leaving us such an awesome review. We appreciate you taking the time to let us know how well Jacob was able to take care of your needs. Thank you for your business!",
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        "response": "Thank you for the great feedback and review! We're glad to hear that Jonah delivered great service while showcasing his knowledge. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!",
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        "response": "Thank you for your kind 5-star review! We're glad to hear that Jacob's service approach made a difference during your experience. It's great to know that our team's promptness and friendliness stood out to you. We appreciate your support and look forward to being there for your future seasonal checkups. Thank you for choosing Royal Plumbing, Heating and Air. ",
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        "response": "Thank you for the 5-star google review! We are pleased to hear about your positive experience with Isaac. Please don't hesitate to reach out if we can be of further assistance. Thank you for choosing Royal Plumbing, Heating and Air. ",
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        "response": "Hi Bill.  We are glad to hear Tony's knowledge and expertise in boiler systems made for a prompt repair and able to get you up and running again.  We look forward to working with you again for any of your plumbing, heating or cooling needs.  Thank you for the super review from all of us at Royal Plumbing, Heating & Air Conditioning.",
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        "response": "Thank you for the great 5-star review! It's wonderful to hear that Jonah provided friendly and thorough service. We appreciate your feedback and are glad you had a positive experience with the us. Thank you again for choosing Royal Plumbing, Heating and Air. ",
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        "response": "Thank you for your kind words and 5-star review! It\u2019s wonderful to hear that Jonah provided such exceptional service during your sewer repair. We appreciate your recognition of his dedication and work. Please reach out to the team at Royal Plumbing, Heating and Air again if we can be of further assistance!",
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        "response": "Thank you for the 5-star review! We appreciate the positive feedback towards Landon. If you need any further HVAC or Plumbing assistance please reach out. Thank you for choosing Royal Plumbing, Heating and Air.",
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        "response": "Thank you for the 5-star review! We are happy we were able to get your HVAC system working properly. Thank you for choosing Royal Plumbing, Heating and Air. Please reach out if we can be of further assistance. ",
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        "response": "Hi Carson. Thanks for leaving us such an awesome review! We truly appreciate you taking the time to let us know what a great job Travis and Jaxen did for you. We look forward to taking care of your service needs in the future!",
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        "comments": "Tyler did an excellent job and went the extra Mile by fixing my fireplace blower so it would stay on instead of cycling. Saved me another service call from another company. We\u2019ve had positive experiences with Royal Plumbing.",
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        "response": "Thank you for the 5-star review! We are glad to hear that you were satisfied with Tyler's HVAC service. Let us know if we can be of further assistance in the future. Thank you for choosing Royal Plumbing, Heating and Air!",
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        "comments": "Had a tankless water heater installed and it was a great process start to finish. Taylor was fast getting a quote put together and easy to talk with. Bryton and Devin were very professional during the install and were helpful and patient with all the questions I had. It was not a straightforward job being in a small, older home but they made some great improvements and upgrades where needed. A little more expensive than some other quotes I had, but would not hesitate hiring them for a future job. Very pleased with the end result and confident in the quality of work done.",
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        "response": "Royal Plumbing, Heating and Air would like to personally thank you for the 5-star review!",
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        "comments": "Our tech, Tyler, showed up within the time frame, was respectful to my spouse, and did his job well. He even fixed a connection on the switch of our ceiling fan that he noticed wasn't fully commected.\nI am pretty happy with Royal, and I expect I will be using them for furnace maintenance in the future.",
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        "response": "Hi Lou. Thank you for the stellar review and acknowledging the technician's knowledge and service.  We look for to working with you in the future on any of your HVAC or plumbing projects.  Thanks for your continued business and have a fantastic new year!",
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        "response": "Thank you for the 5-star Google Review! We appreciate your positive feedback about our team. We truly do have an exceptional team here at Royal, and we are happy they met your expectations. Please don't hesitate to reach out if we can help again in the future. ",
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        "response": "Thank you for your feedback and review. It's great to hear that you found our technician friendly and committed to their work. We appreciate your input regarding the clarity of the services, and we're glad to know that our team was helpful in assisting you. Your insights are valuable to us as we strive to improve the experience for all our customers. Thank you for sharing your experience with us!",
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        "response": "Thank you for the 5-star review! We're delighted to hear that Jacob was easy to talk to and provided a satisfactory service. We appreciate your loyalty over the years and your high recommendation. Thank you for choosing Royal Plumbing, Heating and Air!",
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        "response": "Thank you for the 5-star review! We're thrilled to hear Tyler responded quickly and went above and beyond to fix your AC. Your feedback means a lot to us and is greatly appreciated. If you need further assistance, please reach out to Royal Plumbing, Heating, and Air!",
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        "response": "Thank you for the 5-star review! we are glad to hear Tyler provided such a positive experience for you. The team at Royal Plumbing, Heating and Air will be ready if you need further help with your HVAC and Plumbing needs.",
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        "response": "Thank you for the 5-star review! We're thrilled to hear Landon provided such exceptional service. Your recommendation of Landon and Royal Plumbing, Heating, and Air means a lot to us. If you need any further assistance, please don't hesitate to reach out!",
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        "response": "Thank you for the 5-star review. We're pleased to hear Tyler helped fix your systems issues. If you need any further assistance, please reach out to Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your fantastic 5-star review! We're thrilled to hear your feedback on our team who provided you with excellent service throughout the process. Our team takes pride in thoroughly answering all questions and ensuring a smooth installation. Your kind words and recognition mean a lot to us. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your 5-star review! We're delighted to hear your feedback on Tyler and team. Royal Plumbing, Heating, and Air looks forward to working with you again in the future.",
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        "comments": "There aren't enough stars to express my gratitude for my tech Jacob and Royal Plumbing . On Sunday, our AC stopped working, and we called a family friend, trusting his honesty and expertise. He claimed our system had multiple issues, including seized motors and leaks, and insisted we needed a completely new air conditioner. He also said this would necessitate a whole new HVAC system, which would cost thousands of dollars.\n\nWanting a second opinion, in a last stitch effort to save money I called Royal Plumbing, who sent Jacob to our house the same day. Without mentioning our friend's diagnosis, I let Jacob inspect the system. Shortly after, he informed me that all we needed was a simple capacitor, costing only a few hundred dollars. He replaced the part, and our system was running perfectly again.\n\nJacob and Royal Plumbing saved my family thousands of dollars during a financially difficult time. I deeply appreciate their honesty, professionalism, and prompt response. Now, I face the awkward task of discussing this with my friend. Thank you all,  for your integrity and excellent service.\n\nYou gained a customer for life!",
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        "response": "Thank you so much for your 5-star review! We're delighted to hear that Isaac provided thorough explanations during his visit. At Royal Plumbing, Heating, and Air, we pride ourselves on professionalism and excellent customer service, and it's great to know Isaac exemplified these qualities. We look forward to working with you again when the need arises. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "comments": "Kaiden and Corbin were great to work with!  They were Very professional and took the time to explain and answer all of our questions.",
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        "response": "Thank you for your feedback! Kaiden and Corbin were a pleasure to work with. We are glad you appreciated their expertise and excellent service. If you ever need assistance in the future, feel free to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "comments": "Seemed expensive. On the phone, said $79 was the minimum but turned out that the first thing they almost always try on a plugged kitchen drain, chemicals, is about $450. It seems disingenuous to not indicate that if they did anything, it would likely be $450. They found a drain air vent problem and I appreciate that they found it because it was less common but most of the problem in my case. Total bill was $650. I want to give them credit for being timely and working me into their schedule. That was very helpful with the weekend upon us. The tech, Colton, made it as good an experience as possible. Am giving 5 stars because of their timeliness, their technician, and fixing two problems. Thank you!",
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        "response": "Thank you for your feedback and 5-star review! We appreciate your understanding regarding the unexpected costs involved. We strive to be transparent about potential expenses, and we apologize for any confusion caused. We're glad Colton provided timely service and made your experience as positive as possible. Your satisfaction is important to us, and we're grateful for your recognition of our efforts in fixing both the drain air vent and your kitchen drain issue. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you for your 5-star review! We're delighted to hear that Nate was thorough and pleasant during his visit. It's great to know you plan to use our services for your future needs. Your satisfaction is our priority, so feel free to reach out anytime. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "comments": "What a darling human! Jonah was knowledgeable, personable, and just a joy to talk with.  He explained everything to the best of his ability and after we got the service started, he worked hard to be accurate and used his time well.",
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        "response": "Thank you for your 5-star review! We're thrilled to hear that Jonah provided such a positive experience. Your satisfaction is our top priority, and we're glad Jonah made a great impression. If you need any further assistance, don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your 5-star review! We're delighted to hear that you found our service prompt, fast, and friendly. It's wonderful to know we earned your recommendation. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Royal Plumbing, Heating and Air would like to personally thank you for the great 5-star review!",
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        "comments": "Colton Lyman was great to work with! He came in and knew exactly what he was doing! Very kind, and well knowledgeable!",
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        "response": "Thank you for your 5-star review! We're thrilled to hear that Colton Lyman provided excellent service and demonstrated his expertise. Your satisfaction is our top priority. If you need any further assistance, please reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "comments": "We had Thomas Brown from Royal Plumbing out to take care of a plumbing issue we had. I was going to do it but my wife did not want to hear me revert to my old sailor language so I called Royal because they\u2019ve done excellent work for us before \u2026 it was a good and wise choice. Thomas came out and he was absolutely delightful to have here and he did a great job. He was professional and friendly. He communicated very well what needed to be done and then took care of it. We would definitely want him back when we need another job.",
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        "response": "Hi Shaundell. Thanks for leaving us such an awesome review! We are so happy that Landon was able to do such a great job for you. We look forward to taking care of your service needs in the future!",
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        "response": "Thank you for your 5-star review! We're thrilled to hear that Isaac provided excellent service. Your recommendation means a lot to us. If you ever need our services again, please don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your 5-star review and recommendation! We're thrilled to hear that Landon provided knowledgeable and professional service. Your satisfaction is our top priority, and we appreciate your support. If you ever need our services again, don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you for the 5-Star review! I am glad that Tyler reached your expectations. Royal Plumbing, Heating and Air looks forward to working with you again in the future.",
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        "response": "Thank you so much for your kind words and 5-star review! We're thrilled to hear that Colton provided excellent service during your emergency situation. Our team strives to respond quickly and efficiently, and it's great to know Colton was able to help. Your satisfaction is our top priority. If you ever need our services again, don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your kind words and 5-star review! We're thrilled to hear that Landon provided knowledgeable and professional service. If you ever need our services again, don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your 5-star review! We're delighted to hear that you've consistently had a positive experience with our team. Tyler and the rest of our technicians strive to provide timely, thorough, and helpful service. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating and Air.",
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        "response": "Royal Plumbing, Heating, & Air would like to personally thank you for the 5-star review.",
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        "response": "Thank you so much for your kind words and 5-star review! We're thrilled to hear that Jacob and the rest of our team provided helpful and knowledgeable service. We are glad to know our work met your expectations. If you ever need our services again, don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you for your positive feedback and the 5-star review! We are delighted to hear that Tyler and Brian were incredibly kind, knowledgeable, and patient with all your questions. We are thrilled that you felt supported with zero pressure while fixing your AC. We appreciate your high recommendation and look forward to assisting you in the future!",
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        "comments": "Kaiden's service was excellent. He was informative and friendly. The instillation was done without issues.",
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        "response": "Thank you for your positive feedback and the 5-star review! We are thrilled to hear that Kaiden's service was excellent. Customer satisfaction is of the highest priority to our technicians here at Royal Plumbing, Heating, and Air, and we are glad to know your installation was done without any issues. If you need anything else in the future, please don't hesitate to reach out!",
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        "response": "Thank you so much for your positive feedback and the 5-star review! We're delighted to hear that Nate met your expectations. Your appreciation means a lot to us, and we'll be sure to pass along your kind words to Nate. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for the 5 star review. We are glad the technician met your expectation and we look forward to helping you when future needs arise.",
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        "comments": "Landon was so kind and professional! We had our furnace replaced a few months ago and the AC\u2019s wires were switched. He replaced a fuse and fixed the wiring. Thank you!",
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        "response": "Thank you for your 5-star review! We're delighted to hear that Landon was kind and professional in resolving your issue. It's great to know that he helped get your AC running properly. We appreciate your feedback and thank you for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you for your fantastic 5-star review! We're thrilled to hear that Taylor and Phil provided excellent service. Your recommendation means a lot to us. Thanks for choosing Royal Plumbing, Heating, and Air!",
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        "comments": "Thanks Tyler for the quick work getting our A\/C up and running.",
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        "response": "Thank you for your 5-Star review! We're glad to hear that Tyler was able to get your A\/C running quickly. Your feedback is greatly appreciated. Thanks for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your 5-star review! We're thrilled to hear that Nate provided excellent service and took the time to explain everything clearly. Your recommendation means a lot to us. We'll be sure to pass along your kind words to Nate. Thanks again for choosing Royal Plumbing, Heating, and Air!",
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        "response": "Thank you so much for your wonderful 5-star review! We're delighted to hear that Tyler was able to address your issue promptly and effectively. It's great to know he kept you informed throughout the process and provided fantastic service. Your recommendation is greatly appreciated. Thanks for choosing Royal Plumbing, Heating, and Air.",
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        "comments": "I had a problem with my toilet, and I called Royal Plumbing to come out and repair it. Colton Lyman was the repairman who came to fix it.\nHe did an excellent job repairing my toilet . Colton was professional and thorough in his work.  I would use him again.\nElizabeth Watson",
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        "rating": 5,
        "comments": "Kaiden is a hardworking young man.He never complains no matter how hard or impossible the job seems. He is polite and knowledgeable. He will certainly go far.",
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        "response": "Thank you for the 5-star review. Your business is highly valued at Royal Plumbing, Heating, & Air.",
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        "comments": "so Royal showed up and they gave us an estimate was 25 to $5,000 cheaper than all the rest of the guys gave us a two year longer warranty which by the way is 12 years people and gave us a you know free heater with a air conditioner kind of deal like it's amazing these guys showed up got it done it's been about 2 hours and that's about average they said two and a half to to 4 hours but still same day whole air conditioning and heating people yay",
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        "response": "Thank you for the 5-star review. Your business is highly valued at Royal Plumbing, Heating, & Air.",
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        "comments": "I called Royal after hours due to smelling gas near the water heater. They took my call and dispatched Landon. He contacted me to let me know he was on the way as did the company. Within 30 minutes of my initial call he arrived. He found where the gas leak was and fixed it for me. He double checked his work to ensure there was no longer a leak, relit the pilot on the water heater and was done. I recommend Landon and Royal and will be using them again to service my AC. Thank you for your prompt and professional service.",
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        "response": "Thank you for the 5-star review. The technician will be happy to hear your positive feedback. Your business is highly valued at Royal Plumbing, Heating, & Air.",
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        "comments": "Did an excellent job of replacing kitchen faucet and toilet. Explained the cost to me. Very friendly and knowledgable person. Thanks",
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        "response": "Thank you so much for the 5 star review! ",
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        "response": "Hi Nancy.  As you mentioned above we've been working together on various projects over the course of a few years, and we can't thank you enough for your business and friendship.  It's always a pleasuring working with you, and we appreciate the kind review.  Thank you!",
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        "response": "Hi Andrea. Thanks for leaving us such an awesome review! We are so glad Jacob was able to do such a great job for you. We look forward to taking care of your service needs in the future!",
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        "response": "Hi Dennis. Thank you for leaving us such a great review. We are so glad to hear that Landon was so polite and informative. Please call us for all your service needs!",
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        "response": "Thanks for leaving us a five star review!",
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        "response": "Hi Britney. Thanks for leaving us such a great review! We are so glad Bryton went the extra mile to provide an excellent service, as well as explain everything to you. Please call us in the future for all your service needs!",
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        "response": "Hi Michele. Thanks for leaving us such an awesome review. We are so glad Tyler did such a good job. Please call us in the future for all your service needs!",
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        "response": "Thank you for the great review! We are so glad Jonah provide such exceptional service to you. We look forward to taking care of your service needs in the future!",
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        "response": "Hi Tyler.  We love hearing that we are doing a great job and getting it right.  We appreciate the awesome review, thanks.  Hope you enjoy the holidays!",
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